Ordering & Paying
Frequently asked questions
Can I combine multiple promotions on the same order? Which payment methods do you accept? And is the payment secure? You can find the answers to these questions and more here.
Want to contact our Customer Service? The fastest way to get help is by contacting our Chat Bot in the bottom right corner of our website.
Promotions, discounts & store credit
When you buy 6 BLADE beer kegs you get a 5% discount automatically applied to your order. Please be aware that the 5% applies to different single kegs, but does not apply to bundles of kegs.
Store Credit is issued by Beerwulf Customer Care in cases where compensation is appropriate. Store Credit appears in your account and can be applied to your next order during checkout. Store Credit is valid for 3 months from the date of issue. More questions about Store Credit are answered in our Terms & Conditions.
Beerwulf discount codes are sent by the Beerwulf Marketing Team as part of a promotion, while Store Credit is used by our Customer Care team to provide compensation.
A Beerwulf discount code is a code that you manually enter during the checkout process, while Store Credit is automatically applied to your order when you are logged into your account.
There may be additional restrictions on a Beerwulf discount code - please make sure to check the email you received it in.
Only one Beerwulf discount code or cashback offer can be applied per order.
We offer a 30-day return policy on all items. Please contact our customer service team for more information.
Usually the minimum order value for discounts is £40.
However sometimes the minimum order value is £60, or sometimes there is no minimum - it depends on the promotion. You can check the website, an email you received, or ask our Customer Care team for verification.
You should receive your birthday Beerwulf discount codevia email 14 days before your birthday, provided you filled in your date of birth when setting up your account.
If you don't receive a code, or you'd like to add your birthday to your Beerwulf account, please contact Customer Care via the chatbot.
Most discount codes expire after 21 days, however specific promotions may differ. Please check the email you received the discount code in for details.
Ordering
Unfortunately, promotions and discounts cannot be combined, unless otherwise stated.
Yes, you can purchase our products as a gift - you can set the delivery address to your own, or someone else's.
Please make sure to share the order number with the recipient in case there's a problem with the order. This is particularly important if the gift is a machine.
If you are purchasing a machine as a gift, it is important to contact Customer Care to arrange a warranty transfer.
Unfortunately it is not possible to add a gift message at this time.
Technically the warranty for a beer machine is in the name of the purchaser, not the recipient of a gift.
We can easily transfer the warranty for you, just in case there's a problem. Please contact Customer Care using your original email. You will need to provide them with your order number and the name and email of the gift recipient.
Unfortunately, it is not possible to add a personal message to your order at this time.
First, check your spam/junk folder.
If you have not received a confirmation email within 30 minutes of placing your order, please contact Customer Care.
If your email is found in spam/junk, we suggest adding noreply@beerwulf.com to your list of contacts.
This could be due to a payment issue (see the "Paying" section), or a website error - try refreshing your browser, changing browser or clearing your cache.
If these tips don't help, please contact Customer Care.
Paying
Here are a few things to try if your payment won't go through:
• Use the browser Google Chrome
• Delete browser history and cookies
• Refresh the website and log in again
• Try on a different device
• Check the billing postcode on your order matches the one with your bank
If none of these options help, please contact your bank, or Customer Care.
We accept credit/debit card, PayPal and Klarna payments at checkout.
We use a secure third party payment provider to ensure that your payment is processed in a secure manner. Please see our Terms & Conditions for more information.
We offer a 30-day return policy on all items. Please contact our customer service team for more information.
Invoices can be found in your confirmation order email. Look for the link "Download my invoice".
If there is an issue with your invoice, please contact Customer Care.
All prices listed on Beerwulf.com include VAT. The total amount of VAT charged is stated in the email with your order confirmation.
We currently offer Klarna as a payment method, which allows you to split your payments into stages. Please be aware that Klarna is only available for Starter Packs, in order to fulfil our commitment to responsible alcohol sales.To use Klarna, select it as your chosen method of payment during the checkout. We encourage mindful spending and recommend using Klarna in a way that works for your budget.
Klarna is available for our Starter Packs, which include both a machine and kegs. As a responsible retailer, we’ve chosen not to offer spread-payment options on alcohol-only purchases. This helps us ensure safe and sensible selling practices. Thanks for your understanding!
Discover more
Upgrade your home draught experience
