BLADE beer machine

Sorry to hear that! The best thing to do if you have a problem with your BLADE beer machine is contact the Customer Care team. The fastest way to do that is through our troubleshooting chatbot. It will walk you through some steps to solve the issue right away — no waiting needed.

If the chatbot can't fix the issue, it will pass all the details onto our Customer Care team, so they can help you faster.

You might be asked for:

• Your order number
• A photo or short video of the beer tap, BLADE keg, or packaging
• A clear photo of the keg’s batch details (on the side of the keg)
• Your email address

Click to start the troubleshooting process — we’ll do our best to get things sorted quickly!

Setting up your BLADE beer machine couldn't be easier! Just plug it into the wall, install your first keg and pour the perfect pint. There are clear instructions on the keg box, or you can watch some setup videos here.

Start by following the instructions on the keg box, or watch our BLADE setup videos. Make sure the black and orange parts of the nozzle aren’t touching before installation—this keeps the beer from flowing unintentionally. Always double-check the nozzle before inserting a keg to avoid spills.

If you're having a problem with your beer machine, please don't try more than 2 different kegs as a test. If there is a problem with your keg, please do not dispose of it, in case we need to investigate further.

For best results, chill the keg in your fridge for at least 16 hours. If it’s at 4°C when you load it into the BLADE, you’ll be able to serve great beer right away.

It takes a bit of practice to get the perfect pour with a BLADE beer machine. Here are a few tips and tricks to get you started:

• Chill the keg for 16-24 hours before loaded. Once loaded make sure the dial turns blue, meaning beer is ~3°C.
• Make sure the glass you use it clean - rinse with lukewarm water using a BLADE Glass Brush—no soap or dishwasher.
• Tilt the glass to a 45° angle under the tap (don’t let tap touch glass or beer).
• Open the tap fully. Straighten glass as it fills. Skim foam to 2cm for the perfect head.

For more details, or a video to get you going, check out our page on how to pour a pint with the BLADE beer machine.

Only when a BLADE keg is installed. If your BLADE is empty, it’s fine to unplug it.

Don't worry - that's the noise of the fan at the back of the BLADE draught beer machine which keeps the keg cool.

You’ll hear the air pump working to regulate pressure while pouring. It’ll stop shortly after you finish.

Condensation is perfectly normal. Just make sure to wipe it down regularly to avoid any long-term damage, as corrosion from condensation isn’t covered by the warranty.

Take a look at the temperature gauge - the optimum drinking temperature is when the pointer of the temperature gauge is at the bottom of the scale. Only use pre-cooled kegs at a temperature of 3-4 ⁰C.

You can remove an open keg from your BLADE beer machine, but it should not be used again. To keep your beer fresh and at the right pressure, always store an open keg inside the beer machine.

No, BLADE beer kegs are specially designed for the machine and need the controlled pressure the draught beer machine provides.

No, BLADE beer kegs are made exclusively for use with BLADE machine.

Always unplug the draught beer machine first. Use a soft, damp cloth to clean the exterior, and a dry cloth for the cooling chamber. Never submerge it or use harsh cleaning products.

The drip tray should be washed with warm soapy water after each use, and we recommend cleaning the beer tap every time you change the keg.

If it’s time to part ways, you can find recycling points in the UK at Recycle Your Electricals or Recycle Now. Recycling helps recover valuable materials and reduces waste.

The best thing to do is contact the Customer Care team, and the fastest way to do that is through our troubleshooting chatbot. It will walk you through some steps to solve the issue right away — no waiting needed.

If the chatbot can't fix the issue, it will pass all the details onto our Customer Care team, so they can help you faster.

You might be asked for:

• Your order number
• A photo or short video of the machine, keg, or packaging
• A clear photo of the keg’s batch details (on the side of the keg)
• Your email address

Click to start the troubleshooting process — we’ll do our best to get things sorted quickly!

A BLADE keg is an 8-litre beer keg made specifically for the BLADE home beer machine.

Each BLADE keg measures 20.5 x 36.91cm and weighs about 8.3kg.

BLADE kegs hold 8 litres or just over 14 UK pints.

Unopened BLADE beer kegs stay fresh for at least a month after purchase. Once opened and kept in a running BLADE beer machine, your beer will stay fresh for up to 30 days. Always check the best-before date on the side of the keg, and store unused BLADE kegs in a cool, dry place.

We sometimes offer BLADE beer kegs at a discount when their best before date (BBD) is approaching. This 'Sale Price' will be clearly stated at checkout. If you're buying for a future occasion, we recommend choosing BLADE kegs at their 'Original Price' or from our regular selection of promotions.

Keep them in a cool, dark place, ideally below 20°C. This helps preserve carbonation and prevents off-flavours, keeping your beer tasting fresh and crisp.

No — please don’t. Freezing can damage the packaging and lead to leaks. In some cases, the keg may even burst.

Yes. They’re mostly made from PET plastic, including 30% recycled materials. Most local councils in the UK accept them with household recycling. Check your local guidelines via the Recycling Locator to be sure.

The kegs are sturdy, but they could leak if they freeze or they are punctured. If your keg is leaking upon arrival, please follow these BLADE troubleshooting steps. Please include your order number and a picture of the keg when contacting us, so we can help you as fast as possible.

If your beer is foamy, there could be a few culprits. Foam is usually caused by beer which has not been cooled long enough.

Make sure that your home beer kegs are pre-chilled - at least 16 hours in the fridge. Some other things to try include:

• Checking if the keg is installed properly
• Checking if the keg is locked
• Ensuring the perfect pour

For more details, see this BLADE support video.

If your consistently experience foamy kegs, please try our troubleshooting process, or contact Customer Care.

The BLADE beer dispenser machine comes with 2 years warranty. If there is a problem with your beer tap, we start by sending it to our BLADE beer machine repair partners to find the problem. If you would like, you can exchange your faulty machine for an Advanced Replacement machine immediately, which will become your new machine. However, if you prefer to keep your own machine, we can arrange that also.

If your machine is out of warranty, we'll direct you to our BLADE beer machine repair partners. They will be happy to assess your BLADE for a fee.

Follow our BLADE troubleshooting steps. For more information about warranty, please see our Terms & Conditions.

The best thing to do is contact the Customer Care team, and the fastest way to do that is through our troubleshooting chatbot. It will walk you through some steps to solve the issue right away—no waiting needed.

If the chatbot can't fix the issue, it will pass all the details onto our Customer Care team, so they can help you faster.

You might be asked for:

• Your order number
• A photo or short video of the machine, keg, or packaging
• A clear photo of the keg’s batch details (on the side of the keg)
• Your email address

Click to start the troubleshooting process — we’ll do our best to get things sorted quickly!

If your BLADE beer keg machine is out of warranty, you can contact our partner BLADE beer machine repair service - Repair It Reuse It - to arrange your own out of warranty repair. Their website is www.repairitreuseit.com and their telephone number is +44(0)330 332 0853.

The serial number for the BLADE beer tap can be behind the drip tray of the machine. Just remove the drip tray and the 16 digit serial number will be on the right hand side of the front of the machine.

These are pre-owned machines that have been returned, repaired, and tested. They may show a bit of cosmetic wear, but they work just as well and include a new dome and a keg of beer.

They're a great way to get a BLADE beer machine at a lower price point, plus take a more sustainable approach!

Grade A: minimal signs of use. No extra coating needed. Includes new dome, drip tray, and a BLADE keg.

Grade B: more visible wear, possibly recoated. Still fully functional and comes with the same new accessories and kegs.

Grade C: our lowest price model, shows noticeable signs of use on facias, panels and / or in the bowl.

Find out more about Refurbished BLADEs.

We work with a trusted third-party partner who handles all repairs, testing, and cleaning. Functional parts are replaced as needed, and while there may be minor cosmetic flaws, the beer machine is fully operational and safely packaged.

The rental period is 7 days. We recommend having the machine delivered a minimum of 2 days before any event you are planning.

BLADE rental machines arrive with everything needed to operate the machine (excluding the beer itself). This includes a power cable, drip tray and dome.

No, beer kegs are not included in the rental. If you would like to purchase beer kegs from us, please purchase them through our website (see our assortment of BLADE kegs). We aim to deliver kegs within 3 working days, although this is longer for remote areas. 

You can also order your kegs further in advance, as each keg is guaranteed to have 30 days remaining before expiration, and this can prevent frustration in the case of any delay.  

Please note that only Beerwulf 8L kegs are compatible with the BLADE machine - other kegs cannot be used with this machine.

Of course, you can rent as many machines as are available on the website.

If you are interested in purchasing your machine after use, please contact our Customer Care department so that we can assist you.

We do not currently ask for a deposit for our BLADE rental scheme. Instead, we ask you to agree to our rental terms and conditions acknowledging that you are fully responsible for the machine during the rental period and are liable for up to the full cost of the machine in the case of loss or damages.

When renting your machine you can decide on your delivery date. We recommend having the machine delivered at minimum 2 days before any event you are planning. 

If a machine is rented before 12PM, the machine can arrive the next working day. If a machine is rented after 12PM, the machine will arrive within 2 business days. Please note this is not the case for Remote Areas.  

A person over 18 years old must be home to receive delivery of the machine, at the address agreed in the Rental Agreement. If no one is available at the time of delivery, our carrier will re-arrange delivery for the following day. 

Please be aware that we use DPD’s PIN service, so make sure to keep hold of the PIN number you receive via email. 

Please note that the customer bears responsibility for the safe receipt of goods, as outlined in the Terms & Conditions. 

Our carrier DPD will not deliver Rental machines unless there is someone aged 18+ to receive the machine or without the DPD PIN number. It is not possible to have a Rental machine delivered to a safe spot, or to a neighbour. 

If there is a problem with your delivery, please contact Customer Care as soon as possible. 

It’s not currently possible to have a rental machine delivered to a DPD Parcelshop, only a home address.

If your machine is less than 24 hours late, please wait for re-delivery by DPD. 

If your machine is delivered late by more than 24 hours, please contact our Customer Care Department. Please make sure to order your machine at least 2 days before any event you are planning to avoid disappointment. 

If your beer arrives late, please contact our Customer Care Department. Please make sure to order your beer at least 4 working days before any event you are planning. Deliveries to remote areas may take longer. Please check the Yodel Remote Areas & Transit Times for more information.

If your machine arrives damaged or dirty, please contact Reuse It Repair It at 03303 320853 9am-5pm Mon-Fri. If the machine is unusable, we will attempt to make a replacement if time allows.

In the case of a missed collection, DPD should contact you with follow up instructions. If DPD misses multiple collections, please contact Customer Care.

If you miss a collection date, DPD will attempt re-collection on the following day. 

If DPD has attempted collection 2 times, you will be contacted by our Customer Care department for further steps. Please be aware that this will be considered a violation of the terms of the Rental Agreement and you may be liable for the full cost of the machine.  

Rentals can only be cancelled up until they are dispatched. After this point, cancellation is not possible. To find out the status of your machine, please contact Repair It Reuse It via email at bladerental@staffords.ltd.uk.

You will be charged the full rental amount at the time of booking. Please note that this charge does not include a deposit, but is the full rental amount. If you are in violation of the Rental Agreement, you will be liable for the full cost of the machine.

Rentals can be cancelled up until they are dispatched. If you would like to cancel your booking please contact Repair It Reuse It at bladerental@staffords.ltd.uk.

Keep kegs in a cool, dark place, ideally below 20°C. This helps preserve carbonation and prevents off-flavours, keeping your beer tasting fresh and crisp. Try not to shake the kegs - if they get accidentally shaken, wait a while before opening them to avoid excessive foaming.

If there is a problem with your beer pour, please follow these troubleshooting steps in order: 

• Check if the kegs are chilled - ideally kegs should be pre-chilled for 16 hours. 
• Try another pour - sometimes the first pour of a keg can be foamy. 
• Assess your pouring technique. You can check out this page for the best way to use a BLADE machine. 
• Try another keg - ideally from a different brand. Please don’t try more than 2 kegs. 

If the problem persists, please make a video of yourself pouring a beer and send it to our Customer Care department, either via email or through our chatbot. We will try to help as soon as possible. 

You are liable for any damage incurred during the rental period. Upon return of the machine, damages will be assessed and we will contact you for further action. For more details, please see the T&Cs or your Rental Agreement.

Please contact Customer Care immediately if this happens, ideally with photographs or a video.

You are responsible for the machine during the rental period, as outlined in the Rental Agreement. If a machine is stolen during your rental you could be liable for the full cost of the machine.

If you return a different machine or a different item, you will be contacted by Customer Care. Please be aware that this is a violation of your Rental Agreement, and you could be liable for the full cost of the machine.

We ask that you take a photograph of your machine in the provided packaging before sending your machine back via DPD. That way you can avoid liability for any damages incurred during transport.

If you missed the first pickup, DPD will attempt collection on the following working day (Mon-Fri). If you miss more than one collection attempt, please contact the Customer Care department. We can re-arrange another collection attempt. 

Please be aware that not returning your machine is a violation of your Rental Agreement, and you could be liable for the full cost of the machine. 

Please contact Repair It Reuse It at bladerental@staffords.ltd.ukfor assistance. If your machine is to be used for a specific event, we will endeavour to get a replacement machine to you in time, although we cannot guarantee this.

Please see this article for the best way to set up your rental BLADE machine.