Delivery & Returns
DELIVERY
When will my order be delivered?
We aim to deliver your orders within 1-3 working days from checkout, from Monday – Saturday from 8.00 a.m. to 10 p.m. and you can select your preferred delivery date. We do our very best to get your order to you as quickly as possible but during peak and sale periods it may take a little longer. During these times we recommend ordering in advance (whether it is a gift or a bar refill) to avoid any disappointment.
I placed an order and received confirmation but have not heard anything since. Is everything ok with my order?
If you received your order confirmation email from us, that means your order is well received and we are doing our best to get it to you as soon as possible. Unfortunately, we cannot provide you with a more accurate delivery date at this time. You will receive a shipping notification once your package has left our warehouse and is on its way to you. If the order is still not delivered a week after the scheduled delivery date, please contact our Customer Service as soon as possible (no later than 30 days after the scheduled delivery date) so they can look into this further with your chosen carrier.
How does free delivery work?
You may be charged for the delivery of your order. Beerwulf does not charge shipping costs for orders of a full box.
A full box consists of the following:
- An appliance
- 8 SUB kegs
- 2 Draught Kegs
- 2 BLADE Kegs
- 1 pre-packed box of beers or a Value Case
If a box is not full, Beerwulf applies a delivery charge of £8.95. This will be indicated in your shopping cart, during the ordering process, and in the confirmation email.
Can I combine a beer case and SUB kegs for free shipping?
Unfortunately it is not possible to combine a prepacked case and SUB kegs in one box, because these products need specialized boxes to safely transport the bottles and SUB kegs.
Can I choose a different delivery day?
During the ordering process you can choose to deliver your order on a different day. Please note that we cannot deliver on Sunday. This allows you to choose a delivery date up to 7 days in the future. If a date cannot be selected in the check-out, this means that it is not available. It could be that the date you are trying to select is a Sunday or that due to traffic it may be that a delivery date is no longer available.
I have preordered something - what can I expect?
Payment is due immediately upon placing an order. Once the order has been placed, the delivery date will be communicated later by email.
It is possible to cancel the pre-order. To do this, please contact our customer service.
For post-delivery returns, please refer to the Returns section below.
How can I track my order?
On the night before delivery you will receive an email from us and from Yodel or DPD containing your tracking link. With this link you can easily track your delivery and make adjustments, such as selecting a different delivery date or a different address.
I made a mistake with the delivery address. Can I still change it?
In general it is not possible to change the delivery address after placing the order. This has to do with the fact that the warehouse will start collecting your order as soon as possible in order to be able to send it out for you in time. Please double check which address you enter. Should you notice that you have made a mistake in the delivery address, please contact our customer service as soon as possible on +44 (0) 808 189 9853 (Monday to Friday between 9 a.m. and 4 p.m.) or send a message to our customer service. If your order has not yet been processed by the warehouse, we will do our best to change the address for you.
Can a minor accept the delivery?
We understand that it is sometimes difficult to plan to be at home at the time of delivery. Unfortunately, Beerwulf is not allowed and does not want to sell and/or deliver any packages to persons under the age of 18. We have built several age checks into the order procedure. In order to make sure that all our products are handed over to an adult (and thus act in accordance with laws and regulations), the delivery person can inquire about the age and ask for identification. If the parcel cannot be delivered, it will be returned to our warehouse. In that case, please contact customer service.
The carrier tried to deliver my parcel, but I wasn’t home. What now?
If no one is at home, or if there is no adult who can accept the products, the delivery person will either take it back and try again the next day or will try to deliver it with a neighbor. They will leave you a note to inform you. If it has not been delivered with a neighbor, you can manage your parcel in the Yodel or DPD app or via the tracking link. Here you can change the address, delivery date or request to collect it from the local depot.
I order for a company, can I deduct the VAT?
Through our webshop you can indicate whether it is sent to a company or to a residential address. Here you can enter the name of the company to make it easier for your chosen carrier to find the location. You can also add your VAT number to the order. This number will show on your invoice. Because we are a business to consumer platform, we are not able to deduct the VAT from your order.
The billing address is not correct, can I change it?
Unfortunately it is not possible to change the billing address after ordering.
RETURN
I ordered something, but I'd like to return it. How can I do this?
If you want to return your products, you have to let us know within 30 days after the order has been placed. Please contact customer service or call +44 (0) 808 189 9853 to inform us about this.
Drop off with Yodel
Our customer service team can provide you with a Yodel label, so you can take your parcel to your nearest drop off point. Beerwulf will bear the cost of this service.
Return conditions
All returned items must be in fully saleable condition, with the exception of products that were accidentally delivered damaged. If the returned items are damaged or no longer saleable, we can deduct a compensation for this from the amount we will refund to you. It is important for the appliances to be in unused and unopened condition. If it appears that the SUB has been opened or used, Beerwulf has the right to reject the return request and not refund the money.
We will process the refund as soon as possible and at the latest within 14 days after it has been returned, with the same means of payment as you used to pay for the order. However, we may delay a refund until we have received the products or (if earlier) we have received proof of return from you.